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Privacy Policy

Last updated: November 29, 2925

1. Introduction

This Privacy Policy describes how SOROS LABS LLC, a Delaware Limited Liability Company, acting under the trade name “JOLDERS” (“JOLDERS”, “we”, “us”, or “our”), collects, uses, stores, discloses, and protects personal data when you (“User” or “you”) access or use the website https://jolders.com and related services (collectively, the “Platform”).

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein.

2. Data Controller

The data controller for personal data processed in connection with the Platform is:

SOROS LABS LLC (“JOLDERS”)
8 THE GREEN STE B
DOVER, DELAWARE 19901, USA
EIN: 61-2181607

3. Categories of Data We Collect

We may collect and process the following categories of personal data:

  • Identification data: name, surname, organization, role, country;
  • Contact data: email address, phone number (if provided), communication preferences;
  • Account data: username, hashed password, login history, role within an Organization;
  • Usage data: IP address, device information, browser type, access dates and times, pages viewed, referring URLs, interactions with the Platform;
  • Content data: information contained in forms, startup applications, pitch decks, descriptions, metrics, answers, and other content submitted to the Platform;
  • Billing data: payment method details processed via third-party payment providers, subscription plan, invoices, and transaction history;
  • Support data: communications with our support team, feedback, and related correspondence;
  • Technical logs: system logs, error logs, and security-related logs.

4. Purposes and Legal Bases of Processing

We process personal data for the following purposes and, where required, on the following legal bases:

  • Provision of the Services: to create and manage accounts, authenticate Users, enable access to the Platform, process forms, generate AI outputs, and provide core functionalities. Legal basis: performance of a contract or pre-contractual measures.
  • Administration and billing: to manage subscriptions, process payments, issue invoices, and maintain billing records. Legal basis: performance of a contract and compliance with legal obligations.
  • Communications: to send transactional emails, security alerts, service notifications, and updates regarding changes to the Platform or this Policy. Legal basis: performance of a contract and legitimate interest.
  • Improvement and development: to analyze usage, perform analytics, improve existing features, develop new features, and ensure technical performance. Legal basis: legitimate interest.
  • Security and fraud prevention: to monitor for suspicious activity, prevent unauthorized access, detect abuses, and comply with AML/CFT and other relevant obligations. Legal basis: legitimate interest and legal obligation.
  • Legal compliance: to comply with applicable laws, regulations, court orders, or governmental requests. Legal basis: legal obligation.
  • Marketing (where applicable): to send you information about features, offers, or updates, subject to your consent where required by law. Legal basis: consent or legitimate interest, as applicable.

5. AI Processing and Automated Decision-Making

The Platform may use artificial intelligence, machine learning, and automated scoring mechanisms to process User Content, generate analyses, and provide scores or classifications. Such processing is used as a tool to assist decision-making, but final decisions remain the responsibility of the User.

AI models may be hosted by or integrated with third-party providers. We implement reasonable measures to prevent such models from using your identifiable personal data for their own training beyond what is necessary to provide the Services, whenever such configuration is available.

6. Data Sharing and Recipients

We may share personal data with the following categories of recipients, strictly on a need-to-know basis:

  • Service providers and processors: hosting providers, cloud infrastructure, analytics tools, email delivery services, payment processors, and similar providers acting on our behalf;
  • Organizations: where you are a member, collaborator, or invitee of an Organization using the Platform, your data may be visible to authorized members of that Organization as part of the service;
  • Professional advisors: lawyers, accountants, auditors or consultants under confidentiality obligations;
  • Authorities: law enforcement, regulators, or other authorities when required by law, court order, or legal process;
  • Corporate transactions: in the context of a merger, acquisition, sale of assets, or corporate restructuring, subject to appropriate safeguards.

Except as described above, we do not sell personal data to third parties.

7. International Transfers

The Platform is operated from the United States. Your personal data may be transferred to and processed in countries other than your country of residence, which may have data protection laws different from those of your jurisdiction.

Where required by applicable law, we implement appropriate safeguards for such transfers, such as standard contractual clauses or equivalent mechanisms.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

When personal data is no longer necessary, we will delete or anonymize it, unless a longer retention period is required or permitted by law.

9. Security

We implement technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

To the maximum extent permitted by law, JOLDERS shall not be liable for any damages resulting from unauthorized access, security incidents, data breaches, or other events beyond our reasonable control.

10. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, which may include:

  • The right to access your personal data;
  • The right to rectify inaccurate or incomplete data;
  • The right to request deletion or anonymization of your data, subject to legal retention obligations;
  • The right to restrict or object to processing in certain circumstances;
  • The right to data portability, where applicable;
  • The right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, you may contact us using the contact details provided below. We may require verification of your identity before responding to your request and may refuse requests where permitted by law.

11. Cookies and Similar Technologies

The Platform may use cookies and similar technologies to enable core functionality, remember your preferences, perform analytics, and improve the user experience. You may configure your browser to reject or delete cookies, but this may affect the functioning of the Platform.

12. Children’s Privacy

The Platform is not directed to, and we do not knowingly collect personal data from, individuals under the age of eighteen (18). If we become aware that we have collected such data, we will take reasonable steps to delete it.

13. Changes to this Privacy Policy

We may modify this Privacy Policy from time to time. Updated versions will be posted on https://jolders.com with the updated “Last updated” date. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Policy.

14. Contact

For questions about this Privacy Policy or our data practices, you may contact us at:
Email: privacy@jolders.com
Address: 8 THE GREEN STE B, DOVER, DELAWARE 19901, USA